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Superior Service

TEAMWORK: The strategic advantage you seek

Looking for a real strategic advantage over your competition? Look no farther than your own funeral home and staff. Does your firm do a good job of cultivating Teamwork? By teamwork I mean, getting the entire organization working together, as a team, for the good of the company. In particular it is important to create synergy between all the members of your At-Need, Pre-Need and Aftercare staff.

Don't Call Me Sweetie! Terms of endearment can undermine your service to families & guests

"Happy New Year, Sweetie! What can I get you?"

"Hey Honey, let me help you with that."

"Let me put you on hold, Doll, while I check for you."

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